At a time where fewer staff members are entering and staying in the spa industry and recruitment is tougher than ever, Titanic Spa is proud to promote its long-standing staff member, Carly Boothroyd to operations manager.
Carly began her career at the UK’s first eco-spa in Huddersfield 12 years ago at the age of 16, where she was recruited as a waitress in the Spa Bistro. After two years in the Bistro and with a keen interest in customer service, Carly quickly moved on to become part of the reservations team. Here she stayed for nine years working her way up to assistant reservations manager.
In January 2020, Carly was promoted to operations manager where her two main priorities will continue to be looking after staff members by sustaining a happy and enjoyable working environment and ensuring that Titanic Spa’s guests experience the award-winning standards that the spa has become known for. Carly will have regular touching points across all the business with responsibilities including keeping the spa facilities modern and refreshed, food and beverage menu development and perfecting its seamless client journey.
Having a happy team is crucial to the success of running a business and Titanic Spa is continuously developing this through a revamp of the staff room, regular meetings and unlimited complimentary use of the facilities. With over 130 members of staff at any one time, the owners of Titanic Spa: Warrick and Amy Burton ensure that they have a secure working relationship with each member of staff, taking an interest in their development and progression in their job role.
In her 12 years at Titanic Spa, Carly has seen many positive developments in the business and is proud to have been part of its growth. From seeing a rise in 80 per cent client arrivals per day and the spa’s leading commitment to the environment with the ditching of single use plastic and straws, Carly is looking forward to playing an even more important role in shaping the future of Titanic Spa.
Commenting on her promotion Boothroyd says: “Titanic Spa has become home to me. The management team are exceptionally supportive and our client base is loyal – some clients return three times a year and it’s amazing to know that we are the place for them to escape to when they need it.
“Since walking in the doors 12 years ago I have only seen positive growth in every factor of the business and I’m looking forward to seeing more. My new role as Operations Manager means that I can play an important part in shaping the business and ensuring that our clients are happy. From picking up the phone in reservations, to checking out, every step is as important as the last and I am committed to continuing our award-winning service.”