2020 sees the launch of iSalon’s first ever 24/7 online bot support feature.
The demand to be ‘always on’ is greater than ever and as a business in the treatment sector, iSalon understand this is something they must keep up with. Moving into not only a new year, but a new decade has highlighted this further and iSalon are proud to announce the latest in customer service and software management with new 24/7 support via a brand new online chatbot, Ruby.
Consumers often visit your website out of working hours and can therefore be left frustrated if they are unable to obtain the support they were looking for. iSalon’s latest innovation will greatly reduce this inconvenience and all iSalon customers will be able to quickly and easily interact with Ruby, the online chatbot. This bot will have the ability to respond to common issues and hopefully resolve them in a timely manner.
Should the bot be unable to resolve the issue logged by the customer, it will proceed to register a ‘ticket’ for the customer and this will then be flagged for the attention of one of the iSalon team first thing in the morning. This latest update will provide customers with a much more efficient help process and ensure as seamless a user experience as possible.
iSalon marketing manager, Alice Smithson, commented: “Innovation is key to future proofing your services and at iSalon we are proud to offer this automated messaging service via our 24/7 online chatbot in 2020. Ensuring excellent customer service is at the core of what we do, so this latest development is a true standout for us.”